Frequently Asked Questions

FANTOOT is a shipping proxy service designed specifically for international KPOP fans who want to purchase merchandise from Korean online stores. We provide you with a Korean address to use when shopping on Korean websites. Once your packages arrive at our facility in Korea, we'll notify you, and you can choose to have them shipped to your international address right away or consolidate multiple packages into one shipment to save on shipping costs.

We ship to over 200 countries worldwide! If you're unsure whether we ship to your country, please contact our customer support team, and we'll be happy to confirm shipping availability to your location.

Delivery times vary depending on your location and the shipping method you choose. Generally, Standard shipping takes 7-14 business days, Express shipping takes 3-7 business days. Please note that these are estimates and delivery times may be affected by customs processing and local postal service operations in your country.

You can ship most KPOP merchandise and Korean products through FANTOOT, including albums, photocards, lightsticks, clothing, cosmetics, and general merchandise. However, there are restrictions on certain items such as liquids over 100ml, aerosols, flammable items, and other items prohibited for international shipping.

Creating a FANTOOT account is quick and easy! Click on the "LOGIN" button at the top of the page, then select "Sign up" on the login page. Fill in your details, including your name, email address, and a secure password. Once you've verified your email address, you'll have full access to your FANTOOT account and your personal Korean address.

Yes, we take data security very seriously. All personal information is encrypted and stored securely according to international data protection standards. We never share your information with third parties except when necessary to provide our shipping services. You can read our full Privacy Policy for more details.

Once you've created and verified your FANTOOT account, your unique Korean address will be automatically generated and visible in your dashboard. You can copy this address directly from your dashboard and use it when shopping on Korean websites. The address includes all necessary information in both English and Korean for seamless delivery to our facility.

Currently, each FANTOOT account is assigned one unique Korean address. However, you can use this single address for all your Korean shopping needs. Our system will track and organize all your packages under your account, so there's no need for multiple addresses.

We offer two main shipping methods to suit your needs:

- Express Shipping: Fastest delivery (3-7 business days)

- Standard Shipping: Good balance of speed and cost (7-14 business days)

Availability of shipping methods may vary depending on your destination country.

Package consolidation allows you to combine multiple packages into one shipment to save on international shipping costs. When your packages arrive at our facility, you'll be notified, and you can select which packages you'd like to consolidate through your dashboard. Our team will carefully combine these packages into one shipment, potentially saving you up to 70% on shipping costs compared to shipping each package individually.

Our "Inclusions Only" service is perfect for photocard collectors and fans who are primarily interested in specific items rather than the full package. We'll open your package, keep only the items you specify (such as photocards, posters, or other inclusions), and discard the bulkier packaging like album boxes or excess packaging materials. This significantly reduces the weight and size of your shipment, resulting in much lower shipping costs.

You can track your packages at every stage of the shipping process through your FANTOOT dashboard. Once your package arrives at our facility in Korea, you'll receive a notification. After you request international shipping, you'll receive a tracking number that allows you to follow your package's journey until it reaches your doorstep.

We use Paypal and Wise as international payment methods.

Shipping costs are calculated based on several factors, including:

Package weight, Package dimensions, Destination country, Selected shipping method, Any additional services requested

You can get an estimate using our Shipping Calculator on the Pricing page. The final cost will be calculated when your package is processed at our facility and ready for international shipping.

No, we believe in complete transparency. All our fees are clearly listed on our pricing page. The only additional costs you might incur are customs duties or taxes imposed by your country, which are beyond our control and vary by destination.

Currently, most optional services are provided free of charge, and if you request special services other than those provided free of charge, these services will be added to the total cost and will be clearly displayed before confirming your shipping order.

Customs duties and taxes vary by country and depend on the value and type of items in your package. As the recipient of the package, you are responsible for any customs duties, taxes, or fees imposed by your country's customs authority. These fees are collected by your local customs office or delivery service and are not included in the shipping cost you pay to FANTOOT.

We accurately declare all packages according to international shipping regulations. We list the actual contents and value of your items on the customs declaration form. Attempting to undervalue items or providing inaccurate descriptions can lead to packages being held at customs, potential fines, or even package confiscation. We prioritize honest and transparent customs declarations to ensure smooth delivery of your packages.

If your package is held at customs, you'll typically receive a notification from your local postal service or customs authority. They will provide instructions on what information or payment is needed to release your package. In most cases, you'll need to pay the applicable duties and taxes or provide additional information about the package contents. If you need documentation from FANTOOT to help with customs clearance, please contact our customer support team, and we'll assist you with the necessary paperwork.

Yes, certain items are prohibited or restricted for international shipping due to customs regulations or carrier policies. These include:

- Counterfeit goods

- Dangerous goods (flammable, explosive, etc.)

- Liquids over 100ml (in most cases)

- Certain food items

- Items made from protected animal or plant species

- Medications and prescription drugs

- Valuable items exceeding certain limits

The specific restrictions can vary by destination country. Please check our full list of prohibited items or contact our support team if you're unsure about a specific item.