At FANTOOT, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our shipping proxy services.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Data: Name, email address, postal address, phone number, payment information, and delivery addresses.
- Account Information: Login credentials, account preferences, and service selections.
- Transaction Data: Details about payments to and from you, shipping details, and other information about products and services you have purchased through our service.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website and services.
- Shipping Information: Package details, tracking information, customs declarations, and delivery preferences.
How We Use Your Information
We use the information we collect about you for various purposes, including:
- To provide and maintain our services, including to process your shipping requests, payments, and deliveries.
- To manage your account, including to verify your identity for security purposes.
- To communicate with you about service-related issues, such as package arrival notifications, shipping updates, and customer support.
- To personalize and improve your experience with our services.
- To comply with legal obligations, such as customs declarations and international shipping regulations.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- With your consent, to send promotional emails about new services, special offers, or other information we think you may find interesting.
How We Share Your Information
We may share your personal information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us, such as shipping carriers, payment processors, and IT service providers.
- Compliance with Laws: We may disclose your information as required by law, such as to comply with customs regulations, legal processes, or governmental requests.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of assets.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal data.
- The right to rectify or update your personal data.
- The right to erase your personal data.
- The right to restrict processing of your personal data.
- The right to object to processing of your personal data.
- The right to data portability.
- The right to withdraw consent.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Children's Privacy
Our service is not intended for use by children under the age of 18 without parental consent. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes.
Last Updated: May 21, 2025